Returns & Exchanges
At Factor Notes, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, you can return or exchange eligible items within 14 days of delivery.
Initiate Request
Visit our returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Ensure the products are in their original, unused condition with all tags attached, and place them securely in the original packaging.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location near you.
Receive Refund
Once our warehouse inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing